Registration

Yes, you can, provided each email address and contact phone number is associated with one onleef account only.

Account Related

My Account is the page you reach after you log in at onleef.in, which allows you to view and edit your registered email id, address, reset your account password as well as see your order history.

Yes, you can add multiple delivery addresses in your onleef account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different addresses you need to place them as separate orders.

Post login, in the ‘Account’ page, click the reset password option and complete the captcha verification. An email with a reset password will be sent to your email address. With this, you can reset your password. In case of any further issues please mail(support@onleef.in) or contact(9321607231) our customer support team.

Yes, post login into onleef.in, in the ‘Account’ page, you will find the link to update the already registered mail id. Using the link drop a mail(support@onleef.in) to our support team and get your email id updated. In case of any difficulty don’t hesitate to contact (9321607231) our customer support team.

In the Login page, you will find the ‘Lost password?’ option to retrieve your password.

Order Related

In the ‘Account’ page, you have the option to add multiple addresses and default one amongst them as the shipping address. And when you are checking out your order, this default shipping address will be displayed, though you can also amend it while checking out, if you need to.

Just go to your Shopping cart. Here, you can remove the order items which will cancel your order.

You can cancel your order before making the payment (as detailed in above question) or Post making payment you can cancel your order by mailing (support@onleef.in) or contacting(9321607231) our customer support team before you receive the order dispatch confirmation via email/sms.

Yes, minimum order for delivery is Rs.300/-.

Once you have placed your order you will not be able to make modifications on the website. Please mail(support@onleef.in) or contact(9321607231) our customer support team.

No, you can only order products which are in stock. While placing an order above than the stock limit, you will be intimated about the same in the website itself.

We try to ensure availability of all products on our website, However due to the current Covid19 situation there could be some supply chain issues sometimes this is not possible.

Sure, you can access our website onleef.in from mobile or laptop at your convenience, to place your order through laptop or desktop

On your registered email id and contact no., a timely notification on your order confirmation, order dispatch and order delivery will be sent. In case of any other queries or status update please mail(support@onleef.in) or contact(9321607231) our customer support team.

No! You can order as much as you want. If all the orders are to the same address, then do share the other order’s reference no (received in order confirmation mail) under ‘Order Instruction’ in My Cart. We will try to deliver those orders together.

In this case, please contact (9321607231) our customer support team for addition of the required product. At the time of delivery, the price of additionally added product should be paid by COD (cash on delivery) method.

In this case, please contact (9321607231) our customer support team and get the order cancelled. Post confirmation of order cancellation from the team, please place a new order request to be fulfilled. 

You can contact(9321607231) our support team for any queries related to cancellation.

No, product once delivered cannot be returned.

However, during an order delivery, while the delivery person waits, we request you to pls. check as much as possible for any damage in packaging or product. Kindly return the damaged product if found, to the delivery person and inform about the same with details to our support team on 9321607231. Post verification, the team will initiate for the refund of the returned product. You can then place a new order for the product on our website.

Payment Related

There is no VAT. However, GST will be applicable basis Government Regulations.

Yes, it is safe to use your card on onleef.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safe

Customer Related

Our customer support team is always ready to answer all your queries and help you have a happy shopping experience. You can contact the team in the following ways:

Send email at email id:  support@onleef.in

Call or Send SMS on number: 9321607231

Timing to contact: 8am to 8pm

We welcome your valuable feedback thorough email(support@onleef.in), website(onleef.in) or call/SMS(9321607231).

Delivery Related

Orders are shipped throughout the week. We ensure to get your orders delivered in about 1-2 days (including Saturday, Sundays & public holidays).

In case of a delay in your order delivery, our customer support team will keep you updated on the same.

Yes, it is possible, provided the location falls within our service locations.

We currently deliver to Vikhroli, Powai, Kanjurmarg, Bhandup, Nahur and Mulund in Mumbai. Will be soon expanding to other locations.

Customer support

9321607231

Send a mail

support@onleef.in